Here's a bit of background about who we are and what we do... A FAMILY HERITAGE Britain, 1946. Following a move into a new Customer Service Centre, we are expanding our customer support team. Phone number : 01642 426026 If you have what it takes to join a vibrant team who love their job then please send your CV and covering letter to Lena Gierasinka, Store Manager stating why you feel you would be a perfect match. The 2 delivery drivers, Matt and Lewis were very friendly and helpful, and bang on time. This is equally true of Barker and Stonehouse discount items. After moving to a new home we bought furniture from Barker and Stonehouse and can honestly say its the best we have had. Today. The position will be based in our Leeds Store. The staff in the stores and the delivery drivers have been amazing and are real ambassadors for the company however my experience with customer service has been shocking. Poor quality and an appalling customer service. Explore our brands & arrange a free consultation. My experience with Barker and… My experience with Barker and Stonehouse has been a tale of two halves. After many useless exchanges with customer service I gave up! Barker and Stonehouse the whole experience was excellent and we love our product, thank you we will be returning We follow their Code of Practice which provides our customers with additional protection if things go wrong. That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. After many useless exchanges with customer service I gave up! I will definitely be shopping with B&S again. Great service … “ We are very disappointed with Barker and Stonehouse customer service. There was a delay from the original date but Barker & Stonehouse kept my informed all the time. Community See All. You can contact the team Monday to Friday on 01642 426026. Thank you guys. After making two large orders and paying large amount of money, in store manager of Battersea branch declined a return request for a sofa (when we offered to purchase goods for the same amount). This is equally true of Barker and Stonehouse discount items. | Read 381-400 Reviews out of 8,138. Forgot account? Furniture. Following a move into a new Customer Service Centre, we are expanding our customer support team. Feel free to drop us a line, ask a question or leave a comment using the form below. We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. The Furniture OmbudsmanTo provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. Tell us how Barker And Stonehouse Knaresborough, North Yorkshire made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Please visit the web site to see the great range of products. Barker and Stonehouse, the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. The furniture is excellent quality and looks superb in my dining room Wonderful customer service throughout… Wonderful customer service throughout process of buying my new mattress. Barker and Stonehouse Customer Service. If you’d like to discuss an order placed in-store, then simply get in touch directly and one of … Was shipped to me from the Blaydon distribution centre, the driver Steve and his colleague were extremely helpful and friendly. Stocking high-quality, premium brands including Orla Kiely, Timothy Oulton, Stressless, Tempur and Ercol, they have a healthy obsession with quality that includes the customer experience they offer too! Without hesitation customers services stated a new set would be sent and that I could use those delivered until that time, which was good as I had given my old set away. It was imperative that the look and feel reflected the ambience of the retail environment, whilst offering a robust, quality product. I only have given 1 star as the new bench is lovely, unfortunately I had to but from Barker and Stonehouse as it matched the dining table I previously purchased from them. Fast & quality service. It comprises of nine stores, four warehouses and two outlet sites, and technology underpins high standards of customer service, sales & ordering, stock management and logistics. Voice your opinion today and hear what 11917 customers have already said. Barker and Stonehouse | 1,276 followers on LinkedIn. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation.We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. After moving to a new home we bought furniture from Barker and Stonehouse and can honestly say its the best we have had. And was kept up to date with delivery.There was a small scratch on the gold frame so contacted customer support via e mail. After making two large orders and paying large amount of money, in store manager of Battersea branch declined a return request for a sofa (when we offered to purchase goods for the same amount). Do you agree with Barker and Stonehouse’s star rating? Last Updated. 10 people like this. That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. Worst customer service experience after two dining chairs developed a clear and obvious fault. And was kept up to date with delivery.There was a small scratch on the gold frame so contacted customer support via e mail. You can contact the team Monday to Friday on 01642 426026. Contact information for Barker & Stonehouse Customer Service with its free or geographic phone number. You can call Barker And Stonehouse at +44 333 010 2353 phone number, write an email, fill out a contact form on their website www.barkerandstonehouse.co.uk, or write a letter to Barker And Stonehouse, Haydock Park Road, Thornaby, Stockton-On-Tees, TS17 7BG, United Kingdom. Shocking customer service given the fact I have spent over £6000 with them in the past two years! “ We are very disappointed with Barker and Stonehouse customer service. Visit this website www.barkerandstonehou se.co.uk. Great customer service from Jon &… Great customer service from Jon & David. View details and apply for this Sales Person job in South West London (SW11) with BARKER & STONEHOUSE LTD on RetailChoice. You can call Barker And Stonehouse at +44 333 010 2353 phone number, write an email, fill out a contact form on their website www.barkerandstonehouse.co.uk, or write a letter to Barker And Stonehouse, Haydock Park Road, Thornaby, Stockton-On-Tees, TS17 7BG, United Kingdom. Check out what 7,995 people have written so far, and share your own experience. Item was damaged on collection. Our Interior Projects Service offers exclusive access to an elite collection of world-leading homeware names. Arrived on time, polite workers, in and out in 15. Check out what 8,138 people have written so far, and share your own experience. A credit to the business! Barker and Stonehouse, the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. No sooner had my email gone when I had a response and then a phone call from Emma. Open: Customer service is 10/10, they were happy to sort delivery times when ever was practical to us no questions asked and no extra charges for coming at a time that suited us. Saturday: 9am - 5.30pm Shocking customer service given the fact I have spent over £6000 with them in the past two years! Voice your opinion today and hear what 10573 customers have already said. 2.3 out of 5 stars. Do you agree with Barker and Stonehouse’s star rating? I was told to call online customer services. | Read 11,281-11,300 Reviews out of 11,920 . We visited the store in Hull recently and was served by Barry Malloy, who was extremely helpful. Stocking high-quality, premium brands including Orla Kiely, Timothy Oulton, Stressless, Tempur and Ercol, they have a healthy obsession with quality that includes the customer experience they offer too! Thank you guys. Contact Barker And Stonehouse customer service. We want you to be completely happy with your Barker and Stonehouse furniture. Do you agree with Barker and Stonehouse's TrustScore? The staff in the stores and the delivery drivers have been amazing and are real ambassadors for the company however my experience with customer service has been shocking. ... Barker and Stonehouse is a registered full member of the Furniture Ombudsman. Promised a call back. While most reputable retailers wouldn’t waste a second before putting things right when problems occur, Barker and Storehouse have no sense of urgency and they have shown us complete lack of empathy. Christmas delivery was promised and I got it. Rated 5* just because of these 2! Barker & Stonehouse is an independent British retailer of premium furniture – everything from beds, sofas and dining suites, to children’s furniture and office furniture too. No sooner had my email gone when … Feel free to drop us a line, ask a question or leave a comment using the form below. Excellent Service Tom and Stuart who dropped it off and set it up were amazing - knowledgeable, helpful, clean and efficient. Barker and Stonehouse the whole experience was excellent and we love our product, thank you we will be returning Log In. Customer service is 10/10, they were happy to sort delivery times when ever was practical to us no questions asked and no extra charges for coming at a time that suited us. Ordered a click and collect. Well done Barker and Stonehouse. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation.We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. Voice your opinion today and hear what 8138 customers have already said. It never came. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation. Lamp purchase at Barker and Stonehouse. The company's team of craftsmen, upholsterers and polishers are on hand to fix any issues. The apprentices were recruited through Intec’s free recruitment service which Barker and Stonehouse management found to be very efficient, with a high calibre of applicants. The collection service was very easy, all in a great all round service. Damage and FaultsIn the event that your furniture is not as it should be, simply get in touch and our team can organise a visit from a skilled technician. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Save big on luxury living room, dining room and bedroom furniture with Barker and Stonehouse. If you’d like to discuss an order placed in-store, then simply get in touch directly and one of the store team will be happy to help out. Voice your opinion today and hear what 7995 customers have already said. The company's team of craftsmen, upholsterers and polishers are on hand to fix any issues. About See All. Barker and Stonehouse wardrobe Matt and Jack just delivered my wardrobe - they were very cheerful and took the boxes up a steep flight of stairs to the room I asked for. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. I only have given 1 star as the new bench is lovely, unfortunately I had to but from Barker and Stonehouse as it matched the dining table I previously purchased from them. Barker and Stonehouse is the largest independent family-run furniture retailer and online store in the UK and has been providing high-quality furniture for over 60 years. Barker and Stonehouse turns to Paragon’s routing and scheduling software for superior customer service 12th February 2019 Barker and Stonehouse , the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Customer Experience Team Member . Barker and Stonehouse Customer Service. \"Conditions\" means these terms and conditions; \"Product\" means a product displayed for sale on the Website; \"Product Description\" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; \"Users\" means the users of the Website collectively; \"Personal Information\" means the details provided by you on registration; \"We/us\" means Barker & Stonehouse; \"Website\" means the website located at www.barkerandstonehouseoutlet.co.uk or any su… Barker and Stonehouse (Darlington) Furniture . Retailer Details. Overall the service was ok from Barker and Stonehouse closer to 3* than 5* if I'm honest. Barker and Stonehouse Location +44 1325 381132. Worst customer service experience after… Update: order number 338423478. The four chairs I ordered from B&S arrived on time but all were slightly damaged. Problems with your order or having difficulties with a Barker and Stonehouse discount code? Barker & Stonehouse is an independent British retailer of premium furniture – everything from beds, sofas and dining suites, to children’s furniture and office furniture too. 4.4. www.barkerandstonehou se.co.uk. Would happily use this company again Repeated emails to customer service, poor comms and despite the chairs finally being collected a week ago, still no refund and chasing again. Problems with your order or having difficulties with a Barker and Stonehouse discount code? 4.4. www.barkerandstonehou se.co.uk. Great customer service Great customer service. With one of our Barker and Stonehouse voucher codes you can make a fantastic saving on leading brands like Ercol, G Plan, Ligne Rosset and many other premium makers. The hardware brief required a slick, curved and robust totem design, with a recessed interactive screen. We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. Do you agree with Barker and Stonehouse’s star rating? As a family-run firm, we pride ourselves on having friendly and helpful staff who will do everything they can to assist you. The Customer Experience Team Member will be a key … I ordered a gold mirror that arrived earlier than expected which was a great surprise. Not Covered?If you haven’t opted for a protection plan, or if your furniture is damaged out of guarantee, you can contact Homeserve directly on 01384 473 000 or visit www.homeserverepairs.co.uk/contact. On this page you will find information about Barker and Stonehouse and the services we provide, plus the feedback and testimonials from Barker and Stonehouse customers who have used our flat pack furniture assembly service. on Feb 12, 19 • by admin • with Comments Off on Barker and Stonehouse turns to Paragon. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Barker and Stonehouse Reviews 10,573 • Excellent . Barker & Stonehouse required digital totems that would be used by employees and customers in their retail stores. Voice your opinion today and hear what 11920 customers have already said. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation. Delivery … I ordered a gold mirror that arrived earlier than expected which was a great surprise. Was put through to the store - not online team - to re-order the item. The Barker and Stonehouse story goes right back to the post-war period, when two former RAF pilots, Charles Barker and Alex Stonehouse decided to go into business together. Do you agree with Barker and Stonehouse's TrustScore? All the best Barker and Stonehouse Discount Codes on January 2021 All our discount codes are valid and ready to go - you just need to copy, paste and save. Barker and Stonehouse Turns to Paragon’s Routing and Scheduling Software for Superior Customer Service 15th April 2019 Barker and Stonehouse , the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Called again a week later. Customer Service. Reason explained - we asked for a specific color (which they offer in store and online, nothing special). We want you to be completely happy with your Barker and Stonehouse furniture. or. I can not say enough good things about this company. Customer service fail. All the best Barker and Stonehouse Discount Codes on January 2021 All our discount codes are valid and ready to go - you just need to copy, paste and save. Do you agree with Barker and Stonehouse’s star rating? Monday: 8am-5.30pm Able to represent our brand and vision in delivering fantastic customer service. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0333 241 3209. Give us a call and see for yourself! 2.3. Barker and Stonehouse turns to Paragon. Money has now finally been refunded. Finally received my dining room furniture today. We are restructuring our Store Team to include a Customer Experience Team Member, who will be a valuable and effective addition to our high performing Store Team. Offering a robust, quality product please visit the web site to see the range. Design, with a recessed interactive screen week wait for the product arrived earlier than expected which was delay. 1946 with great prices and customer service throughout… wonderful customer service throughout process of buying my new mattress we for... 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